Returns
Start a return
Tell us your order number and what went wrong. We will arrange collection, and for anything that is our fault, our supplier’s or the courier’s, we pay the postage.
Once we approve your return, the refund clock starts — 5 working days, counted from our approval and not from the day the parcel reaches us. Delays in transit are our problem, not yours.
Two things worth knowing
A fault is not the same as a change of mind. The 7-day window is for deciding whether a product suits you. If it develops a fault, that is covered for the whole warranty period — so tell us even if it is well past 7 days.
If the battery has swollen, the unit overheats, or you have seen smoke, sparks or felt a shock, say so below. Stop using it and do not post it to us — we will contact you the same day with the safe way to return it.
Return postage is paid by you only when you have changed your mind. We will tell you the cost before anything is collected — it is never deducted quietly from your refund.
Store credit is something we offer if you would prefer it. It is never given instead of a refund you asked for.